The Garageio team has been pulling some long days and late nights to try to stay on top of all that is happening. July has been a very busy month. We have made critical updates to our support software, working on awesome updates for all of our mobile apps and web dashboard, and working on some exciting projects (which we will be announcing very soon). All the while, making time to try to keep the pipeline moving on fulfilling orders to patient customers.

Shipping Update

Though we still have outstanding pre-orders, we have made up a lot of ground in recent weeks. We wanted to share with you the latest news on shipping dates for those customers still waiting for theirs.

Visit the orders page for current shipping estimates.

A Special Thank You

The Garageio team and I would like to extend a special thank you to our current (and our soon to be) customer for their patience as we work through some growing pains. As we reflect (very briefly) back over the past several months, we realize that we have come a long way from our Fundable campaign. None of this…none of it…would have been possible without your support. Thank you to everyone who made it possible. We are thankful each day because we have the most wonderful customers, ever.

– Zak & the Garageio Team

May and June have been a really busy month for the Garageio team. From our last update, we were fully-focused on scaling our manufacturing to finish fulfilling our Fundable campaign preorders. As you know, during this time, we experienced a delay which bumped our timeframe back yet again. Much of May was spent recovering from this delay as we worked closely with the manufacturer.

Shipping of Orders: I am happy to report that we will be shipping all of the remaining Fundable preorders by our date listed on the Order Status page: http://garageio.com/orders. If for any reason, you have a question about your order, please contact our customer service by submitting a message:  http://garageio,com/contact.

For those who ordered after our Fundable campaign ended, your Garageio is still on its way! For an estimated shipping date, be sure to check out our Order Status page: http://garageio.com/orders.

Feature/Update Roadmap: Garageio has many planned software updates to the mobile apps and the website dashboard. We will be turning our attention back to them over the next month. Stayed tuned for some exciting improvements.

A Thank You: I wanted to extend my gratitude and thanks to all of the early customer who took time to share their thoughts with us on installing and using Garageio. It has been both uplifting and constructive. Your feedback gives us critical insight into your experience and helps us to continue to improve Garageio!

We are also appreciative of all of our early customers who have shown patience and understanding as we work through the issues typical of a small company. Your support means more to us than we can accurately express.

– Zak & The Garageio Team

We’ve received a few inquiries about shipping and wanted to give an update.

To date, we have shipped over 61 devices. There are over 225 devices that we are in the process of building and shipping.

Devices are being shipped based on the date ordered. On average, we ship approximately 10 devices a week.

Our shipping capacity is limited by our team. Final assembly and testing of all Garageio Blackbox devices is performed by the four members of the Garageio team by hand, in Columbus, Ohio. We are continuing to evaluate how we can increase our capacity so that we can increase the number of devices shipped each week.

Frequently Asked Questions:

1. My credit card hasn’t been charged, do you have my order?

If you backed us on Fundable, your credit card should have already been charged. If your credit card has not been charged, the card was declined, we’re missing your address, or your order was cancelled at your request.

For all orders placed, we don’t charge your card until we ship. You should have received an order confirmation email upon placing your order. If you have placed an order and have not received an order confirmation email, please contact us via our contact form at https://www.garageio.com/contact

2. How can I check when my order order will be shipped?

At this time, we do not have a location for you to check your order status. Because we are personally assuring the quality of each shipment, we can provide only an estimate of when an order will ship. We are working on responding to each and every inquiry we’ve received asking when an order will ship.